Privacy Policy

1. Introduction

Galactic Signals ("we", "us", or "our") operates the Galactic platform ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Galactic, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account information (name, email address, phone number) when you sign up
• OAuth profile data from Google or Discord when you authenticate
• Payment information processed securely through Stripe (we never store card details)
• Webhook URLs and channel configurations you provide
• Communications you send to us (support requests, feedback)

Information Collected Automatically

• Usage data (pages visited, features used, delivery logs)
• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Deliver alerts and notifications to your configured channels
• Send you service updates, marketing communications, and promotional offers
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. SMS and Text Messages

If you provide your phone number and opt in to SMS communications, you agree to receive text messages from Galactic including promotional offers, product updates, and alerts. Standard messaging and data rates may apply. You can opt out at any time by texting STOP to any message we send. Text HELP for assistance. Message frequency varies.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (Stripe for payments, Resend for email, hosting providers)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your information. This includes encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, secure authentication via OAuth 2.0, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Delivery logs are retained for 90 days. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request a portable copy of your data
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@galacticsignals.com.

9. Cookies

We use essential cookies required for authentication and session management. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@galacticsignals.com.